Stages of Engagement

Organizational engagement can be a challenging process for even the most experienced managers. Managing engagement between two departments of the same organization can be a challenge, let alone engagement between two different companies. There are numerous reasons for this which include protectionism, tradition, competitive rivarly, access to resources, etc. Whatever the reason it is often…

Customer Experience Mapping

Being able to map out the experience of customers in a variety of different channels can lead to valuable insights about those experiences and how they might be improved. The number of channels to reach customers today is decreasing, and so it is important that each of those channels provides an optimal experience. This template…